The Singapore National Employers Federation (SNEF) will be organizing a preview of Business Design Thinking for a LEAN Enterprise on 21 June 2019. In the consumer centric age, empowered customers are shaping the service landscape. Customers expect consistent emotionally engaging experience across all touch points. Yet getting everyone within your company on the same page isn’t so simple. It requires a common customer-centric mindset and rich consumer insights for everyone to see the customer and understand their needs in order to transform the company’s customer experience. The answer lies in the practicing of the 3 Gears of Business Design Thinking to gain a deeper understanding of customer needs, create valuable new experiences for customers, and formulate more game-changing business strategies.
This 2-hour session will help companies embark on “Fresh Thinking” – Learn the secrets of Design Thinking in order to encourage a culture of innovation, ignite “Passion” – Uncover employees’ unspoken needs to garner buy-in and How your business can “Be the Game Changer” – Apply Business Design Strategies for successful organisation-wide implementation. In addition, it will provide insights into how business owners and their management team can better formulate game-changing business strategies.
SNEF will also introduce three programmes under the Adapt and Grow Initiative on recruitment, training and retention of PMETs. The P-Max Place-and-Train Programme aims to facilitate the entry of PMETs into suitable SME jobs. Upon successful completion of the programmes, companies will receive a one-time Assistance Grant of $5,000. Following which, Enhanced Career Support Programme (CSP) encourages employers to tap on wealth of experience that mature PMETs can bring to the workplace. PMETs that are unemployed for six months or more, in mid-level jobs that pay $3,600 will be given wage support for up to 18 months. The last programme would be the Professional Conversion Programme (PCP) which aims to help jobseekers reskill and acquire necessary knowledge and competencies to take on new jobs. Eligible companies will receive training grants and salary support of up to $18,000.